Decipher network management alerts to decrease downtime andimplement network solutions to increase network performance.

Remote administration of over 50 NT Web servers for a high trafficInternet site.

Performed monthly network wide virus scans using Innoculan.

Remote troubleshooting on NT 4.0 Web servers located at AOL & MCI'sLocations.

Unlocked user Accounts.

Provided first level support for Barnesandnoble.com websiteproduction related issues.

Assisted in resolving SQL database connectivity problems byidentifying errors on the live site and helped in determining propercourse of action.

Provided after hours helpdesk support to local and remote users.

Worked Upgrading systems from Windows 3.1 and 3.11 to Windows 95and NT Server/Workstations.

Provided printer access to Users on the Network, Installation of Printerdrivers.

Creating New Users and Maintaining the Network.

Performed Daily NOC Turnovers.

Troubleshooting network related problems and also performedHardware and Software Troubleshooting.